Kohls, I got hot deals on clothing with free shipping and I received most of my order the following week. On top of that, I earned more Kohls cash. On TOP of THAT, I had some of my order delayed and because of the late delivery, they gave me an additional $25 credit! Shut the front door!
Old Navy, I picked up a bunch of jeans for under $19 with free shipping and received those in less than a week.
My one and only troublesome shopping experience is with Toys R Us. I purchased three boxes of 492 count baby wipes online (ship to store for free) for $6 a box. At the price, I wasn’t about to get out to drive down there. I could’ve, but the thought of the hoards of hormonal women with a bunch of screaming kids was not where I wanted to be on Black Friday. The last time I purchased these wipes, it was a box of 800+ wipes for $7. I ordered them from Babies R Us and pick up was a snap. I went in and came right out in under 10 minutes.
The line to guest services was ridiculously long. I asked a woman in line if this is where order pick up was. She said it’s in the back corner. You scan your paper and they bring it to you. Ok. So I head on back there where about 6 other people were waiting. Their faces told me they were probably waiting there for some time. I waited a good 20 minutes before anyone acknowledged me standing there. Mind you, we can see the “warehouse” where toys and goods are piled in boxes and it was like peeking into someones home that hasn’t been kept up. It was a complete MESS back there. I have no idea how they ever find anything in that place! They appeared shorthanded and there were a few that seemed to just be "standing around" If you’re on break, get out of the customers view!
Now, that one associate who said, “I’ll be right back to help you”, did not come back for another 10 minutes or so. By then another guy approached me (because I was the ONLY ONE LEFT standing there) and said, “have you been helped”. I said NO. I scanned my paper and have been standing here for BABY WIPES.
He scans my paper again and tells me, “your code didn’t scan right so we didn’t get the alert.” REALLY?! How in the heck am I supposed to know that? When I scanned it, the reader said “your merchandise will be out shortly” or something to that effect. I did NOT get an error message at all. What a clusterf...
Anywhoo. He searches high and low. Nothing. He can’t find it. WHAT THE CRAP?! Finally he tells me we’ll just pull it from the shelf. SERIOUSLY? Pull it from the shelf? I could’ve done that eons ago and been done with this crap.
So, I pull my boxes and walk straight out of the store. As I walk past guest services, I over hear someone say, “we have another customer pick up”. That’s when I figured (with a big question mark over my head), they have TWO customer pick up areas? I’ll bet my wipes were up there. So why have a merchandise pick up in the back too? How utterly confusing!
To add insult to injury, my sister, Mom, and nephews were waiting in the CAR! My sister had to work that night and we honestly thought this would be a quick pickup. FAIL.
The only reason I did it this way this time, was because online, it specifically said OUT OF STOCK, order to ship to store for free. I didn't want to miss this deal, so I did it.
Will I do this again? Maybe. But not online. I’ll call the store and see if they have it in stock and if they could possibly HOLD it for me. (Something tells me they wont) Then I’ll go physically pick it up myself. BAH HUMBUG! I can't wait for Xmas season to be over.